Ola Squid Delivery Policy

Delivery scope and time

Ola Squid delivers nationwide through trusted shipping partners, ensuring orders reach customers quickly and safely.

  • Inner Ho Chi Minh City: Delivery within 2-3 business days from order confirmation.
  • Other provinces: Delivery within 4-5 business days, depending on the location.
  • Note: Delivery time may be extended due to weather, holidays, or issues from the shipping partner. We will notify you if there are any changes.

Shipping fee

Shipping fees are calculated based on order weight and delivery area. Specifically:

  • Inner-city delivery fee is around 20,000 VND
  • Suburban area is around 40,000 VND

For large orders, customers will receive a corresponding shipping fee discount. Orders from 2 million VND and above are entitled to free shipping.

For remote areas or islands, additional shipping fees may apply depending on the shipping partner’s rates at the time of delivery. Ola Squid will inform customers of the specific fee before confirming the order.

Order processing and delivery workflow

  • Order processing: Orders are confirmed and processed within 24 hours after being placed.
  • Tracking code notification: You will receive a tracking code via email to follow the delivery journey.
  • Product inspection: Please check the packaging and product right upon receipt. Report any issues (if any) via hotline 0989616989.

Handling delivery issues

Delivery slower than expected: If your order is delayed compared to the expected time, you can contact Ola Squid to check and get an update on the order status.

No one available to receive the order or need to change receiving information: Please contact Ola Squid or the shipping partner early to adjust the receiving time or address accordingly.

Goods damaged or dented during shipping: Please check the product condition right upon receipt. If you find damage caused by shipping, contact Ola Squid as soon as possible to receive support for an exchange or return.

Cancelling or changing an order after it has been handed over for shipping: For orders already handed over to the shipping partner, cancellation or changes may be limited depending on the actual delivery progress. Please contact Ola Squid as soon as possible for prompt support.

Ola Squid’s delivery commitment

Ola Squid is committed to carefully packaging products to preserve their quality when they reach customers. In case of an error caused by the shipping process, Ola Squid supports an exchange or refund of the product in accordance with the policy.

We always strive to bring our squid snack products to you in the shortest time, with the best quality. If you have any questions about delivery, please contact hotline 0989616989 or email info@olasquid.com for immediate support!