Ola Squid’s return and exchange policy

Ola Squid always wants to bring customers the best quality dried squid and seasoned pressed squid products. However, in some unwanted cases such as wrong delivery or product damage during shipping, we still support returns and exchanges to ensure customers’ rights. Below is detailed information about the deadline, conditions and process of returns and exchanges at Ola Squid.

Return and exchange deadline and conditions

Customers can request a product return or exchange within 24 hours from the time of receiving the goods. After this period, Ola Squid will no longer accept return and exchange requests.

To be eligible for support with returns and exchanges, the product must meet the following conditions:

  • Packaging and labels are still intact and unused
  • Still keeps the purchase invoice or order code for verification

Cases eligible for return and exchange

  • Product defective from the manufacturer: Damaged, torn packaging, or not matching the description (for example: receiving shredded seasoned squid instead of crispy dried rolled squid).
  • Wrong product delivered: The product does not match the order placed.
  • Insufficient quantity: The quantity of products is not enough compared to the order.
  • Return and exchange deadline: The request must be sent within 7 days from the date of receiving the goods.

Cases not eligible for return and exchange

  • Products with opened packaging or partially used
  • Products damaged due to improper storage after receiving the goods (for example, placing in a damp area, not sealing the packaging)
  • Goods purchased under promotional programs or special discounts (applied according to specific notice of each program, if any)

Return and exchange process

  1. Contact Ola Squid: Call hotline 0989616989 or send an email to info@olasquid.com to report the issue.
  2. Provide evidence: Send images of the defective product, packaging and order code.
  3. Send the product back: Pack the product in intact packaging and send it to 59 Bui Ta Han, An Phu Ward, Thu Duc City, Ho Chi Minh City.
  4. Process the request: Ola Squid will check and complete the return/exchange or refund within 5-10 working days.

Cost and refund time

  • Ola Squid covers all shipping costs incurred during the return and exchange process for defective, incorrectly delivered, or transport-damaged products
  • Refund method: bank transfer to the customer’s bank account
  • Expected refund processing time is from 4 to 7 working days from the time Ola Squid confirms the request is valid.

Contact for return and exchange support

If you have any questions related to product returns and exchanges, customers can contact Ola Squid through the following channels:

  • Customer care hotline 0989.616.989
  • Support email: info@olasquid.com
  • Fanpage and Tiktok official channels of Ola Squid

Our consulting team is always ready to support, answer questions and guide customers to carry out returns and exchanges as quickly and conveniently as possible.

Ola Squid’s commitment to customers

Ola Squid is committed to handling all return and exchange requests quickly and transparently, putting customers’ interests first. Before being delivered to customers, each product is carefully checked for quality and carefully packaged to minimize the risk of damage during transportation.

If you would like to learn more about Ola Squid’s product lines, you can refer to Ola Squid’s product lines or view details of the delivery policy to better understand the order shipping process.