Safe and convenient payment policy at Ola Squid

When shopping at Ola Squid, customers can choose the payment method that suits their needs, from cash on delivery to online bank transfer. Below is complete information about the payment methods, the policy applied to wholesale customers, and how issues are handled during the transaction process.

Payment methods at Ola Squid

Ola Squid supports 2 main payment methods, making it easy for customers to choose according to their shopping habits.

Cash on delivery (COD)

Customers pay the delivery staff directly when they receive the product. This method suits those who want to check the goods before paying, especially retail customers or first-time buyers who are not yet familiar with Ola Squid’s dried squid products.

Bank transfer via Sepay

For orders paid in advance, Ola Squid uses the Sepay payment gateway to confirm transactions quickly and automatically. After placing an order, customers will receive the bank account information along with the order code to make the transfer. The Sepay system helps reconcile transactions accurately, reducing errors and shortening confirmation time compared to manual transfers.

Payment process

  • Step 1: Choose products on olasquid.com/en and add them to the cart.
  • Step 2: At checkout, select the suitable payment method (COD, bank transfer, or online).
  • Step 3: Enter payment information (if needed) and confirm the order.
  • Step 4: Receive an email/message confirming payment and the shipping code.

Payment policy for wholesale customers and agents

For partners buying in large quantities, Ola Squid applies a separate payment policy to ensure the rights of both parties throughout the long-term cooperation.

Deposit and advance payment conditions

For wholesale orders of high value, customers need to deposit part of the order value before Ola Squid proceeds with packing and shipping. The specific deposit rate will be advised directly depending on the quantity and type of product ordered. Making a deposit helps ensure the order is processed with priority and avoids risks arising during long-distance transport.

Discounts based on spending thresholds

Wholesale customers and agents who order according to a certain threshold will enjoy a corresponding discount on the listed price. The higher the order value or purchase frequency, the higher the discount rate. This policy is reserved exclusively for partners who register as dried squid agents of Ola Squid, aimed at maximizing support for input costs when reselling the product.

If you are looking for a stable wholesale dried squid source for your business, you can refer to more information in the article about wholesale dried squid prices for agents to better understand the cooperation policy.

Notes and refund policy for payments

Refund processing time: If an order is cancelled or returned in accordance with the regulations, Ola Squid will process the refund to the customer within 3-5 working days from when the request is confirmed. The actual time to receive the refund may depend on the customer’s bank or intermediary payment service.

Notes on bank transfer content: When making a transfer, customers should keep the transfer content and order code exactly as the system’s default template, without editing or shortening it. This helps the accounting department reconcile transactions quickly and accurately, avoiding delays in order confirmation due to mismatched transfer information.

Ola Squid’s payment safety commitment

Transaction information security: All of the customer’s payment information is processed through the Sepay gateway with a standard security mechanism, ensuring that personal data and account information are not exposed during the transaction process.

Support in case of payment issues: If you encounter any issues related to payment such as a failed transfer, not receiving order confirmation, or needing refund support, customers can directly contact the hotline 0989.616.989 for prompt assistance from the Ola Squid team.