Feedback & Service Complaints at Ola Squid

At Ola Squid, customer feedback is our driving force to improve both products and services. Whether you want to share thoughts about our whole flattened squid, report an issue with an order, or suggest a recipe using shredded seasoned squid, we are always ready to listen and address your concerns with transparency and fairness.

How to Submit Feedback or a Complaint

• Hotline: 0989616989 – Call directly for immediate assistance.
  
• Email: info@olasquid.com – Send details of your issue along with your order number.
  
• Online Form: Visit olasquid.com/contact-us and fill out the “Contact” or “FAQ” form.
  
• Response Time: Within 24 – 48 hours from receiving your request.
  

Complaint Handling Process

1. Receive: We record your feedback or complaint via hotline, email, or online form.
   
2. Verify: Our team checks your order details, product condition, and reported issue.
   
3. Resolve: We provide a suitable solution, such as product exchange, refund, or special offers (see our Return Policy).
   
4. Respond: We inform you of the outcome via email or phone, ensuring your satisfaction.
   

Common Cases

• Product Issues: For example, crispy rolled squid not meeting quality standards or receiving the wrong ultra-spicy ZAPMUK.
• Delivery Problems: Late delivery, wrong address, or missing items.
• Improvement Suggestions: New flavor ideas, better packaging, or website enhancements.

Our Commitment

• Transparency: Every complaint is handled openly and clearly.
• Speed: We aim to respond and resolve in the shortest possible time.
• Customer Satisfaction: We ensure you receive a fair solution and feel valued.
  

Contact us anytime via hotline 0989616989 or email info@olasquid.com to share your feedback. Ola Squid appreciates every contribution to help us deliver a better experience!